Pylon [ARCHIVED]
Sync overview
The Pylon source supports Full Refresh and Incremental syncs.
This source can sync data for the Pylon API.
Output schema
This Source is capable of syncing the following Streams:
- Accounts
- Contacts
- Issues (Incremental)
- Issue Messages
- Issue Threads
- Tags
- Teams
- Users
- Custom Fields
- Knowledge Bases
- Knowledge Base Articles
- Ticket Forms
- User Roles
- Activity Types
- Issue Statuses
Features
| Feature | Supported?(Yes/No) | Notes |
|---|---|---|
| Full Refresh Sync | Yes | |
| Incremental - Append Sync | Yes | Issues stream only |
| Namespaces | No |
Performance considerations
The Pylon API enforces rate limits. The connector uses exponential backoff to handle rate-limited responses (HTTP 429). Under normal usage volumes, the connector should not encounter sustained rate limiting.
Requirements
- Pylon API token. Generate one in the Pylon dashboard under Settings > API. See the Pylon API docs for more details.
Configuration
| Parameter | Type | Required | Description |
|---|---|---|---|
api_token | string | Yes | Your Pylon API token. |
start_date | string | Yes | The date from which to start syncing data, in UTC. Format: YYYY-MM-DDTHH:MM:SSZ |
Reference
No configuration specification is available for this connector.
Changelog
Expand to review
| Version | Date | Pull Request | Subject |
|---|---|---|---|
| 0.0.1 | 2026-02-18 | 73624 | Initial release of Pylon source connector |