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Freshservice

Overview

The Freshservice supports full refresh syncs. You can choose if this connector will copy only the new or updated data, or all rows in the tables and columns you set up for replication, every time a sync is run.

Output schema

Several output streams are available from this source:

If there are more endpoints you'd like Airbyte to support, please create an issue.

Features

FeatureSupported?
Full Refresh SyncYes
Incremental SyncYes
SSL connectionNo
NamespacesNo

Performance considerations

The Freshservice connector should not run into Freshservice API limitations under normal usage. Please create an issue if you see any rate limit issues that are not automatically retried successfully.

Getting started

Requirements

  • Freshservice Account
  • Freshservice API Key
  • Freshservice domain name
  • Replciation Start Date

Setup guide

Please read How to find your API key.

Reference

Config fields reference

Field
Type
Property name
string
domain_name
string
api_key
string
start_date

Changelog

VersionDatePull RequestSubject
1.3.12024-01-2934633Add backoff policy for Requested Items stream
1.3.02024-01-1529126Add Requested Items stream
1.2.02023-08-0629126Migrated to Low-Code CDK
1.1.02023-05-0925929Add stream for customer satisfaction survey responses endpoint
1.0.02023-05-0225743Correct data types in tickets, agents and requesters schemas to match Freshservice API
0.1.12021-12-289143Update titles and descriptions
0.1.02021-10-296967🎉 New Source: Freshservice