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Freshdesk

Overview

The Freshdesk supports full refresh and incremental sync. You can choose if this connector will copy only the new or updated data, or all rows in the tables and columns you set up for replication, every time a sync is run. There are two types of incremental sync:

  • server level (native) - when API supports filter on specific columns that Airbyte use to track changes (updated_at, created_at, etc)
  • client level - when API doesn't support filter and Airbyte performs filtration on its side.

Output schema

Several output streams are available from this source:

If there are more endpoints you'd like Airbyte to support, please create an issue.

Features

FeatureSupported?
Full Refresh SyncYes
Incremental SyncYes
SSL connectionYes
NamespacesNo

Performance considerations

The Freshdesk connector should not run into Freshdesk API limitations under normal usage. Please create an issue if you see any rate limit issues that are not automatically retried successfully.

Getting started

Requirements

  • Freshdesk Account
  • Freshdesk API Key

Setup guide

Please read How to find your API key.

Changelog

VersionDatePull RequestSubject
0.3.12022-06-0313332Add new streams
0.3.02022-05-3012334Implement with latest CDK
0.2.112021-12-148682Migrate to the CDK
0.2.102021-12-068524Update connector fields title/description
0.2.92021-11-168017Bugfix an issue that caused the connector not to sync more than 50000 contacts
0.2.82021-10-287486Include "requester" and "stats" fields in "tickets" stream
0.2.72021-10-136442Add start_date parameter to specification from which to start pulling data.