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Get support

Airbyte offers support for both Data Replication and Airbyte Agents. If you can't find an answer to your question in the docs, use one of the following options:

Data Replication​

In-app support agent bot​

The in-app support agent bot is available 24/7 for Airbyte Cloud and Enterprise customers. Look for the chat button in the bottom-right corner of the screen. The bot can help answer questions about your workspace, connections, and common troubleshooting scenarios. It has context about your current workspace, making it easier to get relevant assistance immediately. The bot can also create support tickets for the Airbyte support team if further help is needed.

Support Center​

For additional help, create a ticket in Airbyte's Support Center. Support agents are available 7 AM to 7 PM Eastern time. Response times may vary according to your plan and SLAs.

  • For account or billing inquiries, contact sales.
  • We suggest signing up for Airbyte with your company email address, and not a personal one.

Core (open source)​

Core users don't have access to paid support but can use the Community Slack. If you need personalized help, consider upgrading to one of Airbyte's paid plans.

Connector support levels​

Connector support depends on the connector's support level. See Connector Support Levels for details.

If you don't see a connector you need, submit a connector request.

GitHub discussions​

GitHub discussions are a great way to propose, vote on, and discuss data replication improvements.

Report an issue​

If you've found a bug or issue with Airbyte or its documentation, create an issue on GitHub.

Check the issue list first in case the issue has already been reported.

Airbyte Agents​

In-app support agent bot​

The in-app support agent bot is available 24/7 for all Airbyte Agents users. Look for the chat button in the bottom-right corner of the screen. The bot can help answer questions about your organization, troubleshoot common scenarios, and create support tickets if further help is needed.

Support by plan​

  • Free: AI and community support.
  • Individual / Team: Standard human support, in addition to AI and community support. The in-app support agent bot can create a ticket for you, or you can create your own in the Support Center.
  • Custom: Dedicated human support.

For full details on Airbyte Agents plans, see Billing and pricing.

Community Slack​

Join the Slack community for help from other users and Airbyte team members. Popular channels include:

  • Data Replication: #ask-ai, #ask-community-for-troubleshooting
  • Airbyte Agents: #airbyte-agents, #airbyte-agents-ask-ai

Questions about contributions​

Submitting a pull request for review?

  • Follow all the contribution guidelines.
  • Airbyte doesn't accept platform contributions.
  • Airbyte eagerly accepts connector contributions. Limit contributions to one connector per pull request.
  • Submitting a pull request doesn't guarantee the team merges it. Airbyte evaluates contributions for quality and alignment with the project's goals.
  • Someone is going to get to your PR. Airbyte receives many contributions and only has capacity to review a certain number at a time. For status updates, check the Community Pull Requests board.

What Airbyte doesn't support​

The team tries its best to assist, and always tries to do the right thing for Airbyte users. That said, there are some things the team doesn't support:

  • Questions or troubleshooting with forked versions of Airbyte
  • Configuring using Octavia CLI
  • Creating and configuring custom transformation using dbt
  • Curating unique documentation and training materials
  • Configuring Airbyte to meet security requirements
  • Marketplace connectors
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