Module airbyte_agent_sdk.connectors.freshdesk
Freshdesk connector for Airbyte SDK.
Auto-generated from OpenAPI specification.
Sub-modules
- airbyte_agent_sdk.connectors.freshdesk.connector
- airbyte_agent_sdk.connectors.freshdesk.connector_model
- airbyte_agent_sdk.connectors.freshdesk.models
- airbyte_agent_sdk.connectors.freshdesk.types
Classes
AgentsSearchData(**data: Any)
: Search result data for agents entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
available: bool | None
: Whether the agent is available
available_since: str | None
: Timestamp since the agent has been available
contact: dict[str, typing.Any] | None
: Contact details of the agent including name, email, phone, and job title
created_at: str | None
: Agent creation timestamp
id: int | None
: Unique agent ID
last_active_at: str | None
: Timestamp of last agent activity
model_config
: The type of the None singleton.
occasional: bool | None
: Whether the agent is an occasional agent
signature: str | None
: Signature of the agent (HTML)
ticket_scope: int | None
: Ticket scope: 1=Global, 2=Group, 3=Restricted
type_: str | None
: Agent type: support_agent, field_agent, collaborator
updated_at: str | None
: Agent last update timestamp
AirbyteAuthConfig(**data: Any)
: Authentication configuration for Airbyte hosted mode execution.
Pass this to the connector's auth_config parameter to use hosted mode,
where API credentials are stored securely in Airbyte Cloud.
For hosted mode execution, provide client credentials with either:
connector_id: Direct connector/source ID (skips lookup)workspace_name: Workspace name for connector lookup
Attributes: workspace_name: Workspace name for hosted mode connector lookup organization_id: Optional Airbyte organization ID for multi-org selection airbyte_client_id: Airbyte OAuth client ID (required for hosted mode) airbyte_client_secret: Airbyte OAuth client secret (required for hosted mode) connector_id: Specific connector/source ID (skips lookup if provided)
Examples:
Hosted mode with connector_id (no lookup needed)
connector = GongConnector( auth_config=AirbyteAuthConfig( airbyte_client_id="client_abc123", airbyte_client_secret="secret_xyz789", connector_id="existing-source-uuid" ) )
Hosted mode with workspace_name (lookup by workspace)
connector = GongConnector( auth_config=AirbyteAuthConfig( workspace_name="user-123", organization_id="00000000-0000-0000-0000-000000000123", airbyte_client_id="client_abc123", airbyte_client_secret="secret_xyz789" ) )
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
airbyte_client_id: str | None
: The type of the None singleton.
airbyte_client_secret: str | None
: The type of the None singleton.
connector_id: str | None
: The type of the None singleton.
model_config
: The type of the None singleton.
organization_id: str | None
: The type of the None singleton.
workspace_name: str | None
: The type of the None singleton.
AirbyteSearchMeta(**data: Any)
: Pagination metadata for search responses.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
cursor: str | None
: Cursor for fetching the next page of results.
has_more: bool
: Whether more results are available.
model_config
: The type of the None singleton.
took_ms: int | None
: Time taken to execute the search in milliseconds.
AirbyteSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
- typing.Generic
Descendants
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[AgentsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[CompaniesSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[ContactsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[GroupsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[RolesSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[SatisfactionRatingsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[SurveysSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[TicketFieldsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[TicketsSearchData]
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult[TimeEntriesSearchData]
Class variables
data: list[~D]
: List of matching records.
meta: airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchMeta
: Pagination metadata.
model_config
: The type of the None singleton.
AgentsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
CompaniesSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
ContactsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
GroupsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
RolesSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
SatisfactionRatingsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
SurveysSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
TicketFieldsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
TicketsSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
TimeEntriesSearchResult(**data: Any)
: Result from Airbyte cache search operations with typed records.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- airbyte_agent_sdk.connectors.freshdesk.models.AirbyteSearchResult
- pydantic.main.BaseModel
- typing.Generic
CompaniesSearchData(**data: Any)
: Search result data for companies entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
account_tier: str | None
: Account tier of the company
created_at: str | None
: Company creation timestamp
custom_fields: dict[str, typing.Any] | None
: Custom fields associated with the company
description: str | None
: Description of the company
domains: list[typing.Any] | None
: Email domains associated with the company
health_score: str | None
: Health score of the company
id: int | None
: Unique company ID
industry: str | None
: Industry of the company
model_config
: The type of the None singleton.
name: str | None
: Name of the company
note: str | None
: Notes about the company
renewal_date: str | None
: Renewal date
updated_at: str | None
: Company last update timestamp
ContactsSearchData(**data: Any)
: Search result data for contacts entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
active: bool | None
: Whether the contact has been verified
address: str | None
: Address of the contact
company_id: int | None
: ID of the primary company
created_at: str | None
: Contact creation timestamp
csat_rating: int | None
: CSAT rating of the contact
custom_fields: dict[str, typing.Any] | None
: Custom fields associated with the contact
description: str | None
: Description of the contact
email: str | None
: Primary email address
facebook_id: str | None
: Facebook ID of the contact
id: int | None
: Unique contact ID
job_title: str | None
: Job title of the contact
language: str | None
: Language of the contact
mobile: str | None
: Mobile number
model_config
: The type of the None singleton.
name: str | None
: Name of the contact
phone: str | None
: Phone number
preferred_source: str | None
: Preferred contact source
time_zone: str | None
: Time zone of the contact
twitter_id: str | None
: Twitter ID
unique_external_id: str | None
: External ID of the contact
updated_at: str | None
: Contact last update timestamp
FreshdeskAuthConfig(**data: Any)
: API Key Authentication
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
api_key: str
: Your Freshdesk API key (found in Profile Settings)
model_config
: The type of the None singleton.
FreshdeskConnector(auth_config: FreshdeskAuthConfig | AirbyteAuthConfig | BaseModel | None = None, on_token_refresh: Any | None = None, subdomain: str | None = None)
: Type-safe Freshdesk API connector.
Auto-generated from OpenAPI specification with full type safety.
Initialize a new freshdesk connector instance.
Supports both local and hosted execution modes:
- Local mode: Provide connector-specific auth config (e.g., FreshdeskAuthConfig)
- Hosted mode: Provide
AirbyteAuthConfigwith client credentials and eitherconnector_idorworkspace_name
Args: auth_config: Either connector-specific auth config for local mode, or AirbyteAuthConfig for hosted mode on_token_refresh: Optional callback for OAuth2 token refresh persistence. Called with new_tokens dict when tokens are refreshed. Can be sync or async. Example: lambda tokens: save_to_database(tokens) subdomain: Your Freshdesk subdomain (e.g., "acme" for acme.freshdesk.com) Examples:
Local mode (direct API calls)
connector = FreshdeskConnector(auth_config=FreshdeskAuthConfig(api_key="..."))
Hosted mode with explicit connector_id (no lookup needed)
connector = FreshdeskConnector( auth_config=AirbyteAuthConfig( airbyte_client_id="client_abc123", airbyte_client_secret="secret_xyz789", connector_id="existing-source-uuid" ) )
Hosted mode with lookup by workspace_name
connector = FreshdeskConnector( auth_config=AirbyteAuthConfig( workspace_name="user-123", organization_id="00000000-0000-0000-0000-000000000123", airbyte_client_id="client_abc123", airbyte_client_secret="secret_xyz789" ) )
Class variables
connector_name
: The type of the None singleton.
connector_version
: The type of the None singleton.
sdk_version
: The type of the None singleton.
Static methods
tool_utils(func: _F | None = None, *, update_docstring: bool = True, max_output_chars: int | None = 100000, framework: FrameworkName | None = None, internal_retries: int = 0, should_internal_retry: Callable[[Exception, tuple[Any, ...], dict[str, Any]], bool] | None = None, exhausted_runtime_failure_message: Callable[[Exception, tuple[Any, ...], dict[str, Any]], str | None] | None = None) ‑> ~_F | Callable[[~_F], ~_F]
: Decorator that adds tool utilities like docstring augmentation and output limits.
Composes :func:airbyte_agent_sdk.translation.translate_exceptions for
runtime wrapping (sync/async branch + output-size check + framework
signal translation + optional internal retry loop), and adds
connector-specific docstring augmentation on top of it.
Usage: @mcp.tool() @FreshdeskConnector.tool_utils async def execute(entity: str, action: str, params: dict): ...
@mcp.tool() @FreshdeskConnector.tool_utils(update_docstring=False, max_output_chars=None) async def execute(entity: str, action: str, params: dict): ...
@mcp.tool() @FreshdeskConnector.tool_utils(framework="pydantic_ai", internal_retries=2) async def execute(entity: str, action: str, params: dict): ...
Args:
update_docstring: When True, append connector capabilities to doc.
max_output_chars: Max serialized output size before raising. Use None to disable.
framework: One of "pydantic_ai" | "langchain" | "openai_agents" | "mcp".
Defaults to None → auto-detect by attempting each framework's canonical
import in order. Explicit always wins.
internal_retries: How many transient runtime failures (429/5xx, network,
timeout) to retry silently before surfacing. Default 0. Forwarded to
:func:airbyte_agent_sdk.translation.translate_exceptions.
should_internal_retry: Optional predicate (error, args, kwargs) -> bool
further restricting which retryable errors are safe for this specific
tool. Forwarded to
:func:airbyte_agent_sdk.translation.translate_exceptions.
exhausted_runtime_failure_message: Optional callback
(error, args, kwargs) -> str | None. Invoked after internal retries
are exhausted OR were skipped via should_internal_retry returning
False. Forwarded to
:func:airbyte_agent_sdk.translation.translate_exceptions.
Instance variables
connector_id: str | None
: Get the connector/source ID (only available in hosted mode).
Returns: The connector ID if in hosted mode, None if in local mode.
Methods
check(self) ‑> airbyte_agent_sdk.connectors.freshdesk.models.FreshdeskCheckResult
: Perform a health check to verify connectivity and credentials.
Executes a lightweight list operation (limit=1) to validate that the connector can communicate with the API and credentials are valid.
Returns: FreshdeskCheckResult with status ("healthy" or "unhealthy") and optional error message
Example: result = await connector.check() if result.status == "healthy": print("Connection verified!") else: print(f"Check failed: {result.error}")
close(self)
: Close the connector and release resources.
entity_schema(self, entity: str) ‑> dict[str, typing.Any] | None
: Get the JSON schema for an entity.
Args: entity: Entity name (e.g., "contacts", "companies")
Returns: JSON schema dict describing the entity structure, or None if not found.
Example: schema = connector.entity_schema("contacts") if schema: print(f"Contact properties: {list(schema.get('properties', {}).keys())}")
execute(self, entity: str, action: "Literal['list', 'get', 'context_store_search']", params: Mapping[str, Any] | None = None) ‑> Any
: Execute an entity operation with full type safety.
This is the recommended interface for blessed connectors as it:
- Uses the same signature as non-blessed connectors
- Provides full IDE autocomplete for entity/action/params
- Makes migration from generic to blessed connectors seamless
Args: entity: Entity name (e.g., "customers") action: Operation action (e.g., "create", "get", "list") params: Operation parameters (typed based on entity+action)
Returns: Typed response based on the operation
Example: customer = await connector.execute( entity="customers", action="get", params={"id": "cus_123"} )
list_entities(self) ‑> list[dict[str, typing.Any]]
: Get structured data about available entities, actions, and parameters.
Returns a list of entity descriptions with:
- entity_name: Name of the entity (e.g., "contacts", "deals")
- description: Entity description from the first endpoint
- available_actions: List of actions (e.g., ["list", "get", "create"])
- parameters: Dict mapping action -> list of parameter dicts
Example: entities = connector.list_entities() for entity in entities: print(f"{entity['entity_name']}: {entity['available_actions']}")
GroupsSearchData(**data: Any)
: Search result data for groups entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
auto_ticket_assign: int | None
: Auto ticket assignment: 0=Disabled, 1=Round Robin, 2=Skill Based, 3=Load Based
business_hour_id: int | None
: ID of the associated business hour
created_at: str | None
: Group creation timestamp
description: str | None
: Description of the group
escalate_to: int | None
: User ID for escalation
group_type: str | None
: Type of the group (e.g., support_agent_group)
id: int | None
: Unique group ID
model_config
: The type of the None singleton.
name: str | None
: Name of the group
unassigned_for: str | None
: Time after which escalation triggers
updated_at: str | None
: Group last update timestamp
RolesSearchData(**data: Any)
: Search result data for roles entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
created_at: str | None
: Role creation timestamp
default: bool | None
: Whether this is a default role
description: str | None
: Description of the role
id: int | None
: Unique role ID
model_config
: The type of the None singleton.
name: str | None
: Name of the role
updated_at: str | None
: Role last update timestamp
SatisfactionRatingsSearchData(**data: Any)
: Search result data for satisfaction_ratings entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
agent_id: int | None
: ID of the agent
created_at: str | None
: Rating creation timestamp
feedback: str | None
: Feedback text
group_id: int | None
: ID of the group
id: int | None
: Unique satisfaction rating ID
model_config
: The type of the None singleton.
ratings: dict[str, typing.Any] | None
: Rating values (question_id to rating mapping)
survey_id: int | None
: ID of the survey
ticket_id: int | None
: ID of the ticket
updated_at: str | None
: Rating last update timestamp
user_id: int | None
: ID of the user (requester)
SurveysSearchData(**data: Any)
: Search result data for surveys entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
active: bool | None
: Whether the survey is active
created_at: str | None
: Survey creation timestamp
id: int | None
: Unique survey ID
model_config
: The type of the None singleton.
questions: list[typing.Any] | None
: Survey questions
title: str | None
: Title of the survey
updated_at: str | None
: Survey last update timestamp
TicketFieldsSearchData(**data: Any)
: Search result data for ticket_fields entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
choices: dict[str, typing.Any] | None
: Available choices for dropdown fields
created_at: str | None
: Field creation timestamp
customers_can_edit: bool | None
: Whether customers can edit this field
default: bool | None
: Whether this is a default (non-custom) field
description: str | None
: Description of the field
displayed_to_customers: bool | None
: Whether the field is displayed to customers
id: int | None
: Unique ticket field ID
label: str | None
: Display label for agents
label_for_customers: str | None
: Display label in the customer portal
model_config
: The type of the None singleton.
name: str | None
: Name of the field
portal_cc: bool | None
: Whether CC is enabled in the portal
portal_cc_to: str | None
: CC recipients scope (all or company)
position: int | None
: Position of the field in the form
required_for_agents: bool | None
: Whether the field is required for agents
required_for_closure: bool | None
: Whether the field is required for ticket closure
required_for_customers: bool | None
: Whether the field is required for customers
type_: str | None
: Field type (e.g., custom_dropdown, custom_text)
updated_at: str | None
: Field last update timestamp
TicketsSearchData(**data: Any)
: Search result data for tickets entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
associated_tickets_count: int | None
: Number of associated tickets
association_type: int | None
: Association type for parent/child tickets
cc_emails: list[typing.Any] | None
: CC email addresses
company_id: int | None
: Company ID of the requester
created_at: str | None
: Ticket creation timestamp
custom_fields: dict[str, typing.Any] | None
: Custom fields associated with the ticket
description: str | None
: HTML content of the ticket
description_text: str | None
: Plain text content of the ticket
due_by: str | None
: Resolution due by timestamp
email_config_id: int | None
: ID of the email config used for the ticket
fr_due_by: str | None
: First response due by timestamp
fr_escalated: bool | None
: Whether the first response time was breached
fwd_emails: list[typing.Any] | None
: Forwarded email addresses
group_id: int | None
: ID of the group to which the ticket is assigned
id: int | None
: Unique ticket ID
is_escalated: bool | None
: Whether the ticket is escalated
model_config
: The type of the None singleton.
nr_due_by: str | None
: Next response due by timestamp
nr_escalated: bool | None
: Whether the next response time was breached
priority: int | None
: Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
product_id: int | None
: ID of the product associated with the ticket
reply_cc_emails: list[typing.Any] | None
: Reply CC email addresses
requester: dict[str, typing.Any] | None
: Requester details including name, email, and contact info
requester_id: int | None
: ID of the requester
responder_id: int | None
: ID of the agent to whom the ticket is assigned
source: int | None
: Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
spam: bool | None
: Whether the ticket is marked as spam
stats: dict[str, typing.Any] | None
: Ticket statistics including response and resolution times
status: int | None
: Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
subject: str | None
: Subject of the ticket
tags: list[typing.Any] | None
: Tags associated with the ticket
ticket_cc_emails: list[typing.Any] | None
: Ticket CC email addresses
to_emails: list[typing.Any] | None
: To email addresses
type_: str | None
: Ticket type
updated_at: str | None
: Ticket last update timestamp
TimeEntriesSearchData(**data: Any)
: Search result data for time_entries entity.
Create a new model by parsing and validating input data from keyword arguments.
Raises [ValidationError][pydantic_core.ValidationError] if the input data cannot be
validated to form a valid model.
self is explicitly positional-only to allow self as a field name.
Ancestors (in MRO)
- pydantic.main.BaseModel
Class variables
agent_id: int | None
: ID of the agent
billable: bool | None
: Whether the time entry is billable
company_id: int | None
: ID of the associated company
created_at: str | None
: Time entry creation timestamp
executed_at: str | None
: Execution timestamp
id: int | None
: Unique time entry ID
model_config
: The type of the None singleton.
note: str | None
: Description of the time entry
start_time: str | None
: Start time of the timer
ticket_id: int | None
: ID of the associated ticket
time_spent: str | None
: Time spent in hh:mm format
timer_running: bool | None
: Whether the timer is running
updated_at: str | None
: Time entry last update timestamp