Zendesk-Support agent connector

Zendesk Support is a customer service platform that helps businesses manage support tickets, customer interactions, and help center content. This connector provides access to tickets, users, organizations, groups, comments, attachments, automations, triggers, macros, views, satisfaction ratings, SLA policies, and help center articles for customer support analytics and service performance insights.

Example questions

The Zendesk-Support connector is optimized to handle prompts like these.

• Show me the tickets assigned to me last week
• What are the top 5 support issues our organization has faced this month?
• List all unresolved tickets for {customer}
• Analyze the satisfaction ratings for our support team in the last 30 days
• Compare ticket resolution times across different support groups
• Show me the details of recent tickets tagged with {tag}
• Identify the most common ticket fields used in our support workflow
• Summarize the performance of our SLA policies this quarter

Unsupported questions

The Zendesk-Support connector isn't currently able to handle prompts like these.

• Create a new support ticket for {customer}
• Update the priority of this ticket
• Assign this ticket to {team_member}
• Delete these old support tickets
• Send an automatic response to {customer}

Installation

uv pip install airbyte-agent-zendesk-support

Usage

This connector supports multiple authentication methods:

OAuth 2.0

from airbyte_agent_zendesk_support import ZendeskSupportConnector
from airbyte_agent_zendesk_support.models import ZendeskSupportOauth20AuthConfig

connector = ZendeskSupportConnector(
  auth_config=ZendeskSupportOauth20AuthConfig(
    access_token="...",
    refresh_token="..."
  )
)
result = await connector.tickets.list()

API Token

from airbyte_agent_zendesk_support import ZendeskSupportConnector
from airbyte_agent_zendesk_support.models import ZendeskSupportApiTokenAuthConfig

connector = ZendeskSupportConnector(
  auth_config=ZendeskSupportApiTokenAuthConfig(
    email="...",
    api_token="..."
  )
)
result = await connector.tickets.list()

Full documentation

This connector supports the following entities and actions.

Entity	Actions
Tickets	List, Get
Users	List, Get
Organizations	List, Get
Groups	List, Get
Ticket Comments	List
Attachments	Get, Download
Ticket Audits	List, List
Ticket Metrics	List
Ticket Fields	List, Get
Brands	List, Get
Views	List, Get
Macros	List, Get
Triggers	List, Get
Automations	List, Get
Tags	List
Satisfaction Ratings	List, Get
Group Memberships	List
Organization Memberships	List
Sla Policies	List, Get
Ticket Forms	List, Get
Articles	List, Get
Article Attachments	List, Get, Download

For detailed documentation on available actions and parameters, see this connector's full reference documentation.

For the service's official API docs, see the Zendesk-Support API reference.

Version information

• Package version: 0.18.29
• Connector version: 0.1.4
• Generated with Connector SDK commit SHA: d023e05f2b7a1ddabf81fab7640c64de1e0aa6a1