Pylon
The Pylon agent connector is a Python package that equips AI agents to interact with Pylon through strongly typed, well-documented tools. It's ready to use directly in your Python app, in an agent framework, or exposed through an MCP.
Pylon is a customer support platform that helps B2B companies manage customer interactions across Slack, email, chat widgets, and other channels. This connector provides access to issues, accounts, contacts, teams, tags, users, custom fields, ticket forms, and user roles for customer support analytics and account intelligence insights.
Example questions
The Pylon connector is optimized to handle prompts like these.
- List all open issues in Pylon
- Show me all accounts in Pylon
- List all contacts in Pylon
- What teams are configured in my Pylon workspace?
- Show me all tags used in Pylon
- List all users in my Pylon account
- Show me the custom fields configured for issues
- List all ticket forms in Pylon
- What user roles are available in Pylon?
- Show me details for a specific issue
- Get details for a specific account
- Show me details for a specific contact
- Reply to the customer on an issue saying we are looking into it
- Send a message to the customer on the billing issue
- Assign an issue to a specific team member
- Change the status of an issue to waiting_on_customer
- Close an issue as resolved
- Delete a test issue
- What are the most common issue sources this month?
- Show me issues assigned to a specific team
- Which accounts have the most open issues?
- Analyze issue resolution times over the last 30 days
- List contacts associated with a specific account
Unsupported questions
The Pylon connector isn't currently able to handle prompts like these.
- Delete an account
- Schedule a meeting with a contact
Installation
uv pip install airbyte-agent-sdk
Usage
Connectors can run in open source or hosted mode.
Open source
In open source mode, you provide API credentials directly to the connector.
from airbyte_agent_sdk.connectors.pylon import PylonConnector
from airbyte_agent_sdk.connectors.pylon.models import PylonAuthConfig
connector = PylonConnector(
auth_config=PylonAuthConfig(
api_token="<Your Pylon API token. Only admin users can create API tokens.>"
)
)
@agent.tool_plain # assumes you're using Pydantic AI
@PylonConnector.tool_utils
async def pylon_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})
Hosted
In hosted mode, API credentials are stored securely in Airbyte Cloud. You provide your Airbyte credentials instead.
If your Airbyte client can access multiple organizations, also set organization_id.
This example assumes you've already authenticated your connector with Airbyte. See Authentication to learn more about authenticating. If you need a step-by-step guide, see the hosted execution tutorial.
from airbyte_agent_sdk.connectors.pylon import PylonConnector, AirbyteAuthConfig
connector = PylonConnector(
auth_config=AirbyteAuthConfig(
workspace_name="<your_workspace_name>",
organization_id="<your_organization_id>", # Optional for multi-org clients
airbyte_client_id="<your-client-id>",
airbyte_client_secret="<your-client-secret>"
)
)
@agent.tool_plain # assumes you're using Pydantic AI
@PylonConnector.tool_utils
async def pylon_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})
Full documentation
Entities and actions
This connector supports the following entities and actions. For more details, see this connector's full reference documentation.
| Entity | Actions |
|---|---|
| Issues | List, Create, Get, Update, Delete, Context Store Search |
| Issue Replies | Create |
| Issue Assignments | Update |
| Issue Statuses | Update |
| Messages | List, Context Store Search |
| Issue Notes | Create |
| Issue Threads | Create |
| Accounts | List, Create, Get, Update, Context Store Search |
| Contacts | List, Create, Get, Update, Context Store Search |
| Teams | List, Create, Get, Update, Context Store Search |
| Tags | List, Create, Get, Update, Context Store Search |
| Users | List, Get, Context Store Search |
| Custom Fields | List, Get, Context Store Search |
| Ticket Forms | List, Context Store Search |
| User Roles | List, Context Store Search |
| Tasks | Create, Update |
| Projects | Create, Update |
| Milestones | Create, Update |
| Articles | Create, Update |
| Collections | Create |
| Me | Get |
Authentication
For all authentication options, see the connector's authentication documentation.
Pylon API docs
See the official Pylon API reference.
Version information
- Package version: 0.1.9
- Connector version: 0.1.9
- Generated with Connector SDK commit SHA: unknown