Freshdesk full reference

This connector is optimized for AI agents. For the data replication connector, see Freshdesk.

This is the full reference documentation for the Freshdesk agent connector.

Supported entities and actions

The Freshdesk connector supports the following entities and actions.

Entity	Actions
Tickets	List, Get, Context Store Search, Semantic Search
Contacts	List, Get, Context Store Search, Semantic Search
Agents	List, Get, Context Store Search
Groups	List, Get, Context Store Search
Companies	List, Get, Context Store Search, Semantic Search
Roles	List, Get, Context Store Search
Satisfaction Ratings	List, Context Store Search, Semantic Search
Surveys	List, Context Store Search
Time Entries	List, Context Store Search, Semantic Search
Ticket Fields	List, Context Store Search

Tickets

Tickets List

Returns a paginated list of tickets. By default returns tickets created in the past 30 days. Use updated_since to get older tickets.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "tickets",
  "action": "list"
}'

Python SDK

await freshdesk.tickets.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "tickets",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)
updated_since	string	No	Return tickets updated since this timestamp (ISO 8601)
order_by	"created_at" | "due_by" | "updated_at" | "status"	No	Sort field
order_type	"asc" | "desc"	No	Sort order

Response Schema

Records

Field Name	Type	Description
id	integer
subject	null | string
description	null | string
description_text	null | string
status	null | integer
priority	null | integer
source	null | integer
type	null | string
requester_id	null | integer
responder_id	null | integer
company_id	null | integer
group_id	null | integer
product_id	null | integer
email_config_id	null | integer
cc_emails	null | array
fwd_emails	null | array
reply_cc_emails	null | array
to_emails	null | array
spam	null | boolean
deleted	null | boolean
fr_escalated	null | boolean
is_escalated	null | boolean
fr_due_by	null | string
due_by	null | string
tags	null | array
custom_fields	null | object
attachments	null | array
created_at	null | string
updated_at	null | string
association_type	null | integer
associated_tickets_count	null | integer
ticket_cc_emails	null | array
ticket_bcc_emails	null | array
support_email	null | string
source_additional_info	null | object
structured_description	null | object
form_id	null | integer
nr_due_by	null | string
nr_escalated	null | boolean

Meta

Field Name	Type	Description
next	string

Tickets Get

Get a single ticket by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "tickets",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.tickets.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "tickets",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Ticket ID

Response Schema

Records

Field Name	Type	Description
id	integer
subject	null | string
description	null | string
description_text	null | string
status	null | integer
priority	null | integer
source	null | integer
type	null | string
requester_id	null | integer
responder_id	null | integer
company_id	null | integer
group_id	null | integer
product_id	null | integer
email_config_id	null | integer
cc_emails	null | array
fwd_emails	null | array
reply_cc_emails	null | array
to_emails	null | array
spam	null | boolean
deleted	null | boolean
fr_escalated	null | boolean
is_escalated	null | boolean
fr_due_by	null | string
due_by	null | string
tags	null | array
custom_fields	null | object
attachments	null | array
created_at	null | string
updated_at	null | string
association_type	null | integer
associated_tickets_count	null | integer
ticket_cc_emails	null | array
ticket_bcc_emails	null | array
support_email	null | string
source_additional_info	null | object
structured_description	null | object
form_id	null | integer
nr_due_by	null | string
nr_escalated	null | boolean

Tickets Context Store Search

Search and filter tickets records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "tickets",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.tickets.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "tickets",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique ticket ID
subject	string	Subject of the ticket
description	string	HTML content of the ticket
description_text	string	Plain text content of the ticket
status	integer	Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
priority	integer	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
source	integer	Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
type	string	Ticket type
requester_id	integer	ID of the requester
requester	object	Requester details including name, email, and contact info
responder_id	integer	ID of the agent to whom the ticket is assigned
group_id	integer	ID of the group to which the ticket is assigned
company_id	integer	Company ID of the requester
product_id	integer	ID of the product associated with the ticket
email_config_id	integer	ID of the email config used for the ticket
cc_emails	array	CC email addresses
ticket_cc_emails	array	Ticket CC email addresses
to_emails	array	To email addresses
fwd_emails	array	Forwarded email addresses
reply_cc_emails	array	Reply CC email addresses
tags	array	Tags associated with the ticket
custom_fields	object	Custom fields associated with the ticket
due_by	string	Resolution due by timestamp
fr_due_by	string	First response due by timestamp
fr_escalated	boolean	Whether the first response time was breached
is_escalated	boolean	Whether the ticket is escalated
nr_due_by	string	Next response due by timestamp
nr_escalated	boolean	Whether the next response time was breached
spam	boolean	Whether the ticket is marked as spam
association_type	integer	Association type for parent/child tickets
associated_tickets_count	integer	Number of associated tickets
stats	object	Ticket statistics including response and resolution times
created_at	string	Ticket creation timestamp
updated_at	string	Ticket last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique ticket ID
data[].subject	string	Subject of the ticket
data[].description	string	HTML content of the ticket
data[].description_text	string	Plain text content of the ticket
data[].status	integer	Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
data[].priority	integer	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
data[].source	integer	Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
data[].type	string	Ticket type
data[].requester_id	integer	ID of the requester
data[].requester	object	Requester details including name, email, and contact info
data[].responder_id	integer	ID of the agent to whom the ticket is assigned
data[].group_id	integer	ID of the group to which the ticket is assigned
data[].company_id	integer	Company ID of the requester
data[].product_id	integer	ID of the product associated with the ticket
data[].email_config_id	integer	ID of the email config used for the ticket
data[].cc_emails	array	CC email addresses
data[].ticket_cc_emails	array	Ticket CC email addresses
data[].to_emails	array	To email addresses
data[].fwd_emails	array	Forwarded email addresses
data[].reply_cc_emails	array	Reply CC email addresses
data[].tags	array	Tags associated with the ticket
data[].custom_fields	object	Custom fields associated with the ticket
data[].due_by	string	Resolution due by timestamp
data[].fr_due_by	string	First response due by timestamp
data[].fr_escalated	boolean	Whether the first response time was breached
data[].is_escalated	boolean	Whether the ticket is escalated
data[].nr_due_by	string	Next response due by timestamp
data[].nr_escalated	boolean	Whether the next response time was breached
data[].spam	boolean	Whether the ticket is marked as spam
data[].association_type	integer	Association type for parent/child tickets
data[].associated_tickets_count	integer	Number of associated tickets
data[].stats	object	Ticket statistics including response and resolution times
data[].created_at	string	Ticket creation timestamp
data[].updated_at	string	Ticket last update timestamp

Tickets Semantic Search

Search tickets records by meaning rather than by exact or fuzzy field values. Semantic search embeds a natural-language prompt and returns the most similar passages, ranked by relevance. Pass semantic={field, prompt, filter?, context_size?, min_similarity?, dedup?} to context_store_search instead of query. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "tickets",
  "action": "context_store_search",
  "params": {
    "semantic": {"field": "description_text", "prompt": "<your natural-language query>"}
  }
}'

Python SDK

Semantic search is passed through the generic execute method — the typed tickets.context_store_search helper only accepts query.

await freshdesk.execute(
    "tickets",
    "context_store_search",
    {"semantic": {"field": "description_text", "prompt": "<your natural-language query>"}},
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "tickets",
    "action": "context_store_search",
    "params": {
        "semantic": {"field": "description_text", "prompt": "<your natural-language query>"}
    }
}'

Semantic Parameters

Parameter Name	Type	Required	Description
semantic.field	string	Yes	Field to search semantically. Mutually exclusive with query.
semantic.prompt	string	Yes	Natural-language query that is embedded and compared against stored passages.
semantic.filter	object	No	Filter conditions (same shape/operators as query.filter). sort is not supported — results are ranked by similarity.
semantic.context_size	integer	No	Characters of surrounding context to return per hit, up to the field's configured window. Omit to return the full configured window.
semantic.min_similarity	number	No	Minimum similarity score in [-1.0, 1.0]. Omit for 0.25; scores below the threshold are discarded before deduplication and top-k selection. Use -1.0 to disable the cutoff.
semantic.dedup	string	No	max (default) returns the single best-scoring passage per record; none returns multiple passages per record, still ranked by similarity and capped by limit.
fields	array	No	Field paths to include in results (dot notation for nested fields). Applied to each hit's entity.
limit	integer	No	Maximum results to return (default 10, maximum 100).

Semantically Searchable Fields

Field Name	Max Context (chars)	Description
description_text	2048	Plain text content of the ticket

Each result is also enriched with the following related fields (returned only; not filterable): requesterName, requesterEmail.

Response Schema

Field Name	Type	Description
data	array	List of matching passages
data[].entity	object	The matched source record
data[].entity.id	string	Source record field
data[].entity.updated_at	string	Source record field
data[].entity.subject	string	Source record field
data[].entity.status	string	Source record field
data[].entity.priority	string	Source record field
data[].entity.type	string	Source record field
data[].entity.created_at	string	Source record field
data[].entity.requester_id	string	Source record field
data[].entity.responder_id	string	Source record field
data[].entity.group_id	string	Source record field
data[].metadata	object	Match metadata
data[].metadata.score	number	Similarity score
data[].metadata.context	string	The matched passage text
data[].metadata.requesterName	string	Enriched from a related entity at read time (returned only; not filterable)
data[].metadata.requesterEmail	string	Enriched from a related entity at read time (returned only; not filterable)
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds

Contacts

Contacts List

Returns a paginated list of contacts

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "contacts",
  "action": "list"
}'

Python SDK

await freshdesk.contacts.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "contacts",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)
updated_since	string	No	Return contacts updated since this timestamp (ISO 8601)

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
email	null | string
phone	null | string
mobile	null | string
active	null | boolean
address	null | string
avatar	null | object
company_id	null | integer
view_all_tickets	null | boolean
custom_fields	null | object
deleted	null | boolean
description	null | string
job_title	null | string
language	null | string
twitter_id	null | string
unique_external_id	null | string
other_emails	null | array
other_companies	null | array
tags	null | array
time_zone	null | string
facebook_id	null | string
csat_rating	null | integer
preferred_source	null | string
first_name	null | string
last_name	null | string
visitor_id	null | string
org_contact_id	null | integer
org_contact_id_str	null | string
other_phone_numbers	null | array
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Contacts Get

Get a single contact by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "contacts",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.contacts.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "contacts",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Contact ID

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
email	null | string
phone	null | string
mobile	null | string
active	null | boolean
address	null | string
avatar	null | object
company_id	null | integer
view_all_tickets	null | boolean
custom_fields	null | object
deleted	null | boolean
description	null | string
job_title	null | string
language	null | string
twitter_id	null | string
unique_external_id	null | string
other_emails	null | array
other_companies	null | array
tags	null | array
time_zone	null | string
facebook_id	null | string
csat_rating	null | integer
preferred_source	null | string
first_name	null | string
last_name	null | string
visitor_id	null | string
org_contact_id	null | integer
org_contact_id_str	null | string
other_phone_numbers	null | array
created_at	null | string
updated_at	null | string

Contacts Context Store Search

Search and filter contacts records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "contacts",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.contacts.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "contacts",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique contact ID
name	string	Name of the contact
email	string	Primary email address
phone	string	Phone number
mobile	string	Mobile number
active	boolean	Whether the contact has been verified
address	string	Address of the contact
company_id	integer	ID of the primary company
custom_fields	object	Custom fields associated with the contact
description	string	Description of the contact
job_title	string	Job title of the contact
language	string	Language of the contact
twitter_id	string	Twitter ID
unique_external_id	string	External ID of the contact
time_zone	string	Time zone of the contact
facebook_id	string	Facebook ID of the contact
csat_rating	integer	CSAT rating of the contact
preferred_source	string	Preferred contact source
created_at	string	Contact creation timestamp
updated_at	string	Contact last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique contact ID
data[].name	string	Name of the contact
data[].email	string	Primary email address
data[].phone	string	Phone number
data[].mobile	string	Mobile number
data[].active	boolean	Whether the contact has been verified
data[].address	string	Address of the contact
data[].company_id	integer	ID of the primary company
data[].custom_fields	object	Custom fields associated with the contact
data[].description	string	Description of the contact
data[].job_title	string	Job title of the contact
data[].language	string	Language of the contact
data[].twitter_id	string	Twitter ID
data[].unique_external_id	string	External ID of the contact
data[].time_zone	string	Time zone of the contact
data[].facebook_id	string	Facebook ID of the contact
data[].csat_rating	integer	CSAT rating of the contact
data[].preferred_source	string	Preferred contact source
data[].created_at	string	Contact creation timestamp
data[].updated_at	string	Contact last update timestamp

Contacts Semantic Search

Search contacts records by meaning rather than by exact or fuzzy field values. Semantic search embeds a natural-language prompt and returns the most similar passages, ranked by relevance. Pass semantic={field, prompt, filter?, context_size?, min_similarity?, dedup?} to context_store_search instead of query. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "contacts",
  "action": "context_store_search",
  "params": {
    "semantic": {"field": "description", "prompt": "<your natural-language query>"}
  }
}'

Python SDK

Semantic search is passed through the generic execute method — the typed contacts.context_store_search helper only accepts query.

await freshdesk.execute(
    "contacts",
    "context_store_search",
    {"semantic": {"field": "description", "prompt": "<your natural-language query>"}},
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "contacts",
    "action": "context_store_search",
    "params": {
        "semantic": {"field": "description", "prompt": "<your natural-language query>"}
    }
}'

Semantic Parameters

Parameter Name	Type	Required	Description
semantic.field	string	Yes	Field to search semantically. Mutually exclusive with query.
semantic.prompt	string	Yes	Natural-language query that is embedded and compared against stored passages.
semantic.filter	object	No	Filter conditions (same shape/operators as query.filter). sort is not supported — results are ranked by similarity.
semantic.context_size	integer	No	Characters of surrounding context to return per hit, up to the field's configured window. Omit to return the full configured window.
semantic.min_similarity	number	No	Minimum similarity score in [-1.0, 1.0]. Omit for 0.25; scores below the threshold are discarded before deduplication and top-k selection. Use -1.0 to disable the cutoff.
semantic.dedup	string	No	max (default) returns the single best-scoring passage per record; none returns multiple passages per record, still ranked by similarity and capped by limit.
fields	array	No	Field paths to include in results (dot notation for nested fields). Applied to each hit's entity.
limit	integer	No	Maximum results to return (default 10, maximum 100).

Semantically Searchable Fields

Field Name	Max Context (chars)	Description
description	2048	Description of the contact

Response Schema

Field Name	Type	Description
data	array	List of matching passages
data[].entity	object	The matched source record
data[].entity.id	string	Source record field
data[].entity.updated_at	string	Source record field
data[].entity.name	string	Source record field
data[].entity.email	string	Source record field
data[].entity.created_at	string	Source record field
data[].entity.company_id	string	Source record field
data[].entity.job_title	string	Source record field
data[].entity.active	string	Source record field
data[].metadata	object	Match metadata
data[].metadata.score	number	Similarity score
data[].metadata.context	string	The matched passage text
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds

Agents

Agents List

Returns a paginated list of agents

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "agents",
  "action": "list"
}'

Python SDK

await freshdesk.agents.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "agents",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
available	null | boolean
available_since	null | string
occasional	null | boolean
signature	null | string
ticket_scope	null | integer
type	null | string
skill_ids	null | array
group_ids	null | array
role_ids	null | array
focus_mode	null | boolean
contact	null | object
last_active_at	null | string
deactivated	null | boolean
agent_operational_status	null | string
org_agent_id	null | string
org_group_ids	null | array
contribution_group_ids	null | array
org_contribution_group_ids	null | array
scope	null | integer | object
availability	null | array | object
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Agents Get

Get a single agent by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "agents",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.agents.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "agents",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Agent ID

Response Schema

Records

Field Name	Type	Description
id	integer
available	null | boolean
available_since	null | string
occasional	null | boolean
signature	null | string
ticket_scope	null | integer
type	null | string
skill_ids	null | array
group_ids	null | array
role_ids	null | array
focus_mode	null | boolean
contact	null | object
last_active_at	null | string
deactivated	null | boolean
agent_operational_status	null | string
org_agent_id	null | string
org_group_ids	null | array
contribution_group_ids	null | array
org_contribution_group_ids	null | array
scope	null | integer | object
availability	null | array | object
created_at	null | string
updated_at	null | string

Agents Context Store Search

Search and filter agents records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "agents",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.agents.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "agents",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique agent ID
available	boolean	Whether the agent is available
available_since	string	Timestamp since the agent has been available
contact	object	Contact details of the agent including name, email, phone, and job title
occasional	boolean	Whether the agent is an occasional agent
signature	string	Signature of the agent (HTML)
ticket_scope	integer	Ticket scope: 1=Global, 2=Group, 3=Restricted
type	string	Agent type: support_agent, field_agent, collaborator
last_active_at	string	Timestamp of last agent activity
created_at	string	Agent creation timestamp
updated_at	string	Agent last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique agent ID
data[].available	boolean	Whether the agent is available
data[].available_since	string	Timestamp since the agent has been available
data[].contact	object	Contact details of the agent including name, email, phone, and job title
data[].occasional	boolean	Whether the agent is an occasional agent
data[].signature	string	Signature of the agent (HTML)
data[].ticket_scope	integer	Ticket scope: 1=Global, 2=Group, 3=Restricted
data[].type	string	Agent type: support_agent, field_agent, collaborator
data[].last_active_at	string	Timestamp of last agent activity
data[].created_at	string	Agent creation timestamp
data[].updated_at	string	Agent last update timestamp

Groups

Groups List

Returns a paginated list of groups

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "groups",
  "action": "list"
}'

Python SDK

await freshdesk.groups.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "groups",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
agent_ids	null | array
auto_ticket_assign	null | integer
business_hour_id	null | integer
escalate_to	null | integer
unassigned_for	null | string
group_type	null | string
allow_agents_to_change_availability	null | boolean
agent_availability_status	null | boolean
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Groups Get

Get a single group by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "groups",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.groups.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "groups",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Group ID

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
agent_ids	null | array
auto_ticket_assign	null | integer
business_hour_id	null | integer
escalate_to	null | integer
unassigned_for	null | string
group_type	null | string
allow_agents_to_change_availability	null | boolean
agent_availability_status	null | boolean
created_at	null | string
updated_at	null | string

Groups Context Store Search

Search and filter groups records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "groups",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.groups.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "groups",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique group ID
name	string	Name of the group
description	string	Description of the group
auto_ticket_assign	integer	Auto ticket assignment: 0=Disabled, 1=Round Robin, 2=Skill Based, 3=Load Based
business_hour_id	integer	ID of the associated business hour
escalate_to	integer	User ID for escalation
group_type	string	Type of the group (e.g., support_agent_group)
unassigned_for	string	Time after which escalation triggers
created_at	string	Group creation timestamp
updated_at	string	Group last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique group ID
data[].name	string	Name of the group
data[].description	string	Description of the group
data[].auto_ticket_assign	integer	Auto ticket assignment: 0=Disabled, 1=Round Robin, 2=Skill Based, 3=Load Based
data[].business_hour_id	integer	ID of the associated business hour
data[].escalate_to	integer	User ID for escalation
data[].group_type	string	Type of the group (e.g., support_agent_group)
data[].unassigned_for	string	Time after which escalation triggers
data[].created_at	string	Group creation timestamp
data[].updated_at	string	Group last update timestamp

Companies

Companies List

Returns a paginated list of companies

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "companies",
  "action": "list"
}'

Python SDK

await freshdesk.companies.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "companies",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
domains	null | array
note	null | string
health_score	null | string
account_tier	null | string
renewal_date	null | string
industry	null | string
custom_fields	null | object
org_company_id	null | integer | string
org_company_id_str	null | string
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Companies Get

Get a single company by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "companies",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.companies.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "companies",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Company ID

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
domains	null | array
note	null | string
health_score	null | string
account_tier	null | string
renewal_date	null | string
industry	null | string
custom_fields	null | object
org_company_id	null | integer | string
org_company_id_str	null | string
created_at	null | string
updated_at	null | string

Companies Context Store Search

Search and filter companies records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "companies",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.companies.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "companies",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique company ID
name	string	Name of the company
description	string	Description of the company
domains	array	Email domains associated with the company
note	string	Notes about the company
health_score	string	Health score of the company
account_tier	string	Account tier of the company
renewal_date	string	Renewal date
industry	string	Industry of the company
custom_fields	object	Custom fields associated with the company
created_at	string	Company creation timestamp
updated_at	string	Company last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique company ID
data[].name	string	Name of the company
data[].description	string	Description of the company
data[].domains	array	Email domains associated with the company
data[].note	string	Notes about the company
data[].health_score	string	Health score of the company
data[].account_tier	string	Account tier of the company
data[].renewal_date	string	Renewal date
data[].industry	string	Industry of the company
data[].custom_fields	object	Custom fields associated with the company
data[].created_at	string	Company creation timestamp
data[].updated_at	string	Company last update timestamp

Companies Semantic Search

Search companies records by meaning rather than by exact or fuzzy field values. Semantic search embeds a natural-language prompt and returns the most similar passages, ranked by relevance. Pass semantic={field, prompt, filter?, context_size?, min_similarity?, dedup?} to context_store_search instead of query. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "companies",
  "action": "context_store_search",
  "params": {
    "semantic": {"field": "description", "prompt": "<your natural-language query>"}
  }
}'

Python SDK

Semantic search is passed through the generic execute method — the typed companies.context_store_search helper only accepts query.

await freshdesk.execute(
    "companies",
    "context_store_search",
    {"semantic": {"field": "description", "prompt": "<your natural-language query>"}},
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "companies",
    "action": "context_store_search",
    "params": {
        "semantic": {"field": "description", "prompt": "<your natural-language query>"}
    }
}'

Semantic Parameters

Parameter Name	Type	Required	Description
semantic.field	string	Yes	Field to search semantically. Mutually exclusive with query.
semantic.prompt	string	Yes	Natural-language query that is embedded and compared against stored passages.
semantic.filter	object	No	Filter conditions (same shape/operators as query.filter). sort is not supported — results are ranked by similarity.
semantic.context_size	integer	No	Characters of surrounding context to return per hit, up to the field's configured window. Omit to return the full configured window.
semantic.min_similarity	number	No	Minimum similarity score in [-1.0, 1.0]. Omit for 0.25; scores below the threshold are discarded before deduplication and top-k selection. Use -1.0 to disable the cutoff.
semantic.dedup	string	No	max (default) returns the single best-scoring passage per record; none returns multiple passages per record, still ranked by similarity and capped by limit.
fields	array	No	Field paths to include in results (dot notation for nested fields). Applied to each hit's entity.
limit	integer	No	Maximum results to return (default 10, maximum 100).

Semantically Searchable Fields

Field Name	Max Context (chars)	Description
description	2048	Description of the company
note	2048	Notes about the company

Response Schema

Field Name	Type	Description
data	array	List of matching passages
data[].entity	object	The matched source record
data[].entity.id	string	Source record field
data[].entity.updated_at	string	Source record field
data[].entity.name	string	Source record field
data[].entity.created_at	string	Source record field
data[].entity.industry	string	Source record field
data[].entity.account_tier	string	Source record field
data[].entity.health_score	string	Source record field
data[].metadata	object	Match metadata
data[].metadata.score	number	Similarity score
data[].metadata.context	string	The matched passage text
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds

Roles

Roles List

Returns a paginated list of roles

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "roles",
  "action": "list"
}'

Python SDK

await freshdesk.roles.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "roles",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
default	null | boolean
agent_type	null | integer
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Roles Get

Get a single role by ID

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "roles",
  "action": "get",
  "params": {
    "id": 0
  }
}'

Python SDK

await freshdesk.roles.get(
    id=0
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "roles",
    "action": "get",
    "params": {
        "id": 0
    }
}'

Parameters

Parameter Name	Type	Required	Description
id	integer	Yes	Role ID

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
description	null | string
default	null | boolean
agent_type	null | integer
created_at	null | string
updated_at	null | string

Roles Context Store Search

Search and filter roles records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "roles",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.roles.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "roles",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique role ID
name	string	Name of the role
description	string	Description of the role
default	boolean	Whether this is a default role
created_at	string	Role creation timestamp
updated_at	string	Role last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique role ID
data[].name	string	Name of the role
data[].description	string	Description of the role
data[].default	boolean	Whether this is a default role
data[].created_at	string	Role creation timestamp
data[].updated_at	string	Role last update timestamp

Satisfaction Ratings

Satisfaction Ratings List

Returns a paginated list of satisfaction ratings

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "satisfaction_ratings",
  "action": "list"
}'

Python SDK

await freshdesk.satisfaction_ratings.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "satisfaction_ratings",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)
created_since	string	No	Return ratings created since this timestamp (ISO 8601)

Response Schema

Records

Field Name	Type	Description
id	integer
survey_id	null | integer
user_id	null | integer
agent_id	null | integer
group_id	null | integer
ticket_id	null | integer
feedback	null | string
ratings	null | object
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Satisfaction Ratings Context Store Search

Search and filter satisfaction ratings records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "satisfaction_ratings",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.satisfaction_ratings.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "satisfaction_ratings",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique satisfaction rating ID
survey_id	integer	ID of the survey
user_id	integer	ID of the user (requester)
agent_id	integer	ID of the agent
group_id	integer	ID of the group
ticket_id	integer	ID of the ticket
feedback	string	Feedback text
ratings	object	Rating values (question_id to rating mapping)
created_at	string	Rating creation timestamp
updated_at	string	Rating last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique satisfaction rating ID
data[].survey_id	integer	ID of the survey
data[].user_id	integer	ID of the user (requester)
data[].agent_id	integer	ID of the agent
data[].group_id	integer	ID of the group
data[].ticket_id	integer	ID of the ticket
data[].feedback	string	Feedback text
data[].ratings	object	Rating values (question_id to rating mapping)
data[].created_at	string	Rating creation timestamp
data[].updated_at	string	Rating last update timestamp

Satisfaction Ratings Semantic Search

Search satisfaction ratings records by meaning rather than by exact or fuzzy field values. Semantic search embeds a natural-language prompt and returns the most similar passages, ranked by relevance. Pass semantic={field, prompt, filter?, context_size?, min_similarity?, dedup?} to context_store_search instead of query. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "satisfaction_ratings",
  "action": "context_store_search",
  "params": {
    "semantic": {"field": "feedback", "prompt": "<your natural-language query>"}
  }
}'

Python SDK

Semantic search is passed through the generic execute method — the typed satisfaction_ratings.context_store_search helper only accepts query.

await freshdesk.execute(
    "satisfaction_ratings",
    "context_store_search",
    {"semantic": {"field": "feedback", "prompt": "<your natural-language query>"}},
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "satisfaction_ratings",
    "action": "context_store_search",
    "params": {
        "semantic": {"field": "feedback", "prompt": "<your natural-language query>"}
    }
}'

Semantic Parameters

Parameter Name	Type	Required	Description
semantic.field	string	Yes	Field to search semantically. Mutually exclusive with query.
semantic.prompt	string	Yes	Natural-language query that is embedded and compared against stored passages.
semantic.filter	object	No	Filter conditions (same shape/operators as query.filter). sort is not supported — results are ranked by similarity.
semantic.context_size	integer	No	Characters of surrounding context to return per hit, up to the field's configured window. Omit to return the full configured window.
semantic.min_similarity	number	No	Minimum similarity score in [-1.0, 1.0]. Omit for 0.25; scores below the threshold are discarded before deduplication and top-k selection. Use -1.0 to disable the cutoff.
semantic.dedup	string	No	max (default) returns the single best-scoring passage per record; none returns multiple passages per record, still ranked by similarity and capped by limit.
fields	array	No	Field paths to include in results (dot notation for nested fields). Applied to each hit's entity.
limit	integer	No	Maximum results to return (default 10, maximum 100).

Semantically Searchable Fields

Field Name	Max Context (chars)	Description
feedback	2048	Feedback text

Response Schema

Field Name	Type	Description
data	array	List of matching passages
data[].entity	object	The matched source record
data[].entity.id	string	Source record field
data[].entity.updated_at	string	Source record field
data[].entity.created_at	string	Source record field
data[].entity.ticket_id	string	Source record field
data[].entity.survey_id	string	Source record field
data[].entity.agent_id	string	Source record field
data[].entity.group_id	string	Source record field
data[].entity.user_id	string	Source record field
data[].entity.ratings	string	Source record field
data[].metadata	object	Match metadata
data[].metadata.score	number	Similarity score
data[].metadata.context	string	The matched passage text
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds

Surveys

Surveys List

Returns a paginated list of surveys

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "surveys",
  "action": "list"
}'

Python SDK

await freshdesk.surveys.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "surveys",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
title	null | string
active	null | boolean
questions	null | array
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Surveys Context Store Search

Search and filter surveys records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "surveys",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.surveys.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "surveys",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique survey ID
title	string	Title of the survey
active	boolean	Whether the survey is active
questions	array	Survey questions
created_at	string	Survey creation timestamp
updated_at	string	Survey last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique survey ID
data[].title	string	Title of the survey
data[].active	boolean	Whether the survey is active
data[].questions	array	Survey questions
data[].created_at	string	Survey creation timestamp
data[].updated_at	string	Survey last update timestamp

Time Entries

Time Entries List

Returns a paginated list of time entries

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "time_entries",
  "action": "list"
}'

Python SDK

await freshdesk.time_entries.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "time_entries",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
agent_id	null | integer
ticket_id	null | integer
company_id	null | integer
billable	null | boolean
note	null | string
time_spent	null | string
timer_running	null | boolean
executed_at	null | string
start_time	null | string
time_spent_in_seconds	null | integer
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Time Entries Context Store Search

Search and filter time entries records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "time_entries",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.time_entries.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "time_entries",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique time entry ID
agent_id	integer	ID of the agent
ticket_id	integer	ID of the associated ticket
company_id	integer	ID of the associated company
billable	boolean	Whether the time entry is billable
note	string	Description of the time entry
time_spent	string	Time spent in hh:mm format
timer_running	boolean	Whether the timer is running
executed_at	string	Execution timestamp
start_time	string	Start time of the timer
created_at	string	Time entry creation timestamp
updated_at	string	Time entry last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique time entry ID
data[].agent_id	integer	ID of the agent
data[].ticket_id	integer	ID of the associated ticket
data[].company_id	integer	ID of the associated company
data[].billable	boolean	Whether the time entry is billable
data[].note	string	Description of the time entry
data[].time_spent	string	Time spent in hh:mm format
data[].timer_running	boolean	Whether the timer is running
data[].executed_at	string	Execution timestamp
data[].start_time	string	Start time of the timer
data[].created_at	string	Time entry creation timestamp
data[].updated_at	string	Time entry last update timestamp

Time Entries Semantic Search

Search time entries records by meaning rather than by exact or fuzzy field values. Semantic search embeds a natural-language prompt and returns the most similar passages, ranked by relevance. Pass semantic={field, prompt, filter?, context_size?, min_similarity?, dedup?} to context_store_search instead of query. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "time_entries",
  "action": "context_store_search",
  "params": {
    "semantic": {"field": "note", "prompt": "<your natural-language query>"}
  }
}'

Python SDK

Semantic search is passed through the generic execute method — the typed time_entries.context_store_search helper only accepts query.

await freshdesk.execute(
    "time_entries",
    "context_store_search",
    {"semantic": {"field": "note", "prompt": "<your natural-language query>"}},
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "time_entries",
    "action": "context_store_search",
    "params": {
        "semantic": {"field": "note", "prompt": "<your natural-language query>"}
    }
}'

Semantic Parameters

Parameter Name	Type	Required	Description
semantic.field	string	Yes	Field to search semantically. Mutually exclusive with query.
semantic.prompt	string	Yes	Natural-language query that is embedded and compared against stored passages.
semantic.filter	object	No	Filter conditions (same shape/operators as query.filter). sort is not supported — results are ranked by similarity.
semantic.context_size	integer	No	Characters of surrounding context to return per hit, up to the field's configured window. Omit to return the full configured window.
semantic.min_similarity	number	No	Minimum similarity score in [-1.0, 1.0]. Omit for 0.25; scores below the threshold are discarded before deduplication and top-k selection. Use -1.0 to disable the cutoff.
semantic.dedup	string	No	max (default) returns the single best-scoring passage per record; none returns multiple passages per record, still ranked by similarity and capped by limit.
fields	array	No	Field paths to include in results (dot notation for nested fields). Applied to each hit's entity.
limit	integer	No	Maximum results to return (default 10, maximum 100).

Semantically Searchable Fields

Field Name	Max Context (chars)	Description
note	2048	Description of the time entry

Response Schema

Field Name	Type	Description
data	array	List of matching passages
data[].entity	object	The matched source record
data[].entity.id	string	Source record field
data[].entity.updated_at	string	Source record field
data[].entity.created_at	string	Source record field
data[].entity.ticket_id	string	Source record field
data[].entity.agent_id	string	Source record field
data[].entity.company_id	string	Source record field
data[].entity.billable	string	Source record field
data[].entity.time_spent	string	Source record field
data[].entity.executed_at	string	Source record field
data[].metadata	object	Match metadata
data[].metadata.score	number	Similarity score
data[].metadata.context	string	The matched passage text
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds

Ticket Fields

Ticket Fields List

Returns a list of all ticket fields

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "ticket_fields",
  "action": "list"
}'

Python SDK

await freshdesk.ticket_fields.list()

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "ticket_fields",
    "action": "list"
}'

Parameters

Parameter Name	Type	Required	Description
per_page	integer	No	Number of items per page (max 100)
page	integer	No	Page number (starts at 1)

Response Schema

Records

Field Name	Type	Description
id	integer
name	null | string
label	null | string
label_for_customers	null | string
description	null | string
position	null | integer
type	null | string
default	null | boolean
required_for_closure	null | boolean
required_for_agents	null | boolean
required_for_customers	null | boolean
customers_can_edit	null | boolean
displayed_to_customers	null | boolean
customers_can_filter	null | boolean
portal_cc	null | boolean
portal_cc_to	null | string
choices	any | array<string | object> | object
created_at	null | string
updated_at	null | string

Meta

Field Name	Type	Description
next	string

Ticket Fields Context Store Search

Search and filter ticket fields records powered by Airbyte's data sync. This often provides additional fields and operators beyond what the API natively supports, making it easier to narrow down results before performing further operations. Only available in hosted mode.

CLI

airbyte-agent connectors execute --json '{
  "workspace": "<your_workspace_name>",
  "name": "freshdesk",
  "entity": "ticket_fields",
  "action": "context_store_search",
  "params": {
    "query": {
      "filter": {
        "eq": {
          "id": 0
        }
      }
    }
  }
}'

Python SDK

await freshdesk.ticket_fields.context_store_search(
    query={"filter": {"eq": {"id": 0}}}
)

API

curl --location 'https://api.airbyte.ai/api/v1/integrations/connectors/{your_connector_id}/execute' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {your_auth_token}' \
--data '{
    "entity": "ticket_fields",
    "action": "context_store_search",
    "params": {
        "query": {"filter": {"eq": {"id": 0}}}
    }
}'

Parameters

Parameter Name	Type	Required	Description
query	object	Yes	Filter and sort conditions. Supports operators: eq, neq, gt, gte, lt, lte, in, startswith, endswith, contains, fuzzy, keyword, not, and, or
query.filter	object	No	Filter conditions
query.sort	array	No	Sort conditions
limit	integer	No	Maximum results to return (default 1000)
cursor	string	No	Pagination cursor from previous response's meta.cursor
fields	array	No	Field paths to include in results

Searchable Fields

Field Name	Type	Description
id	integer	Unique ticket field ID
name	string	Name of the field
label	string	Display label for agents
label_for_customers	string	Display label in the customer portal
description	string	Description of the field
position	integer	Position of the field in the form
type	string	Field type (e.g., custom_dropdown, custom_text)
default	boolean	Whether this is a default (non-custom) field
required_for_closure	boolean	Whether the field is required for ticket closure
required_for_agents	boolean	Whether the field is required for agents
required_for_customers	boolean	Whether the field is required for customers
customers_can_edit	boolean	Whether customers can edit this field
displayed_to_customers	boolean	Whether the field is displayed to customers
portal_cc	boolean	Whether CC is enabled in the portal
portal_cc_to	string	CC recipients scope (all or company)
choices	object	Available choices for dropdown fields
created_at	string	Field creation timestamp
updated_at	string	Field last update timestamp

Response Schema

Field Name	Type	Description
data	array	List of matching records
meta	object	Pagination metadata
meta.has_more	boolean	Whether additional pages are available
meta.cursor	string | null	Cursor for next page of results
meta.took_ms	number | null	Query execution time in milliseconds
data[].id	integer	Unique ticket field ID
data[].name	string	Name of the field
data[].label	string	Display label for agents
data[].label_for_customers	string	Display label in the customer portal
data[].description	string	Description of the field
data[].position	integer	Position of the field in the form
data[].type	string	Field type (e.g., custom_dropdown, custom_text)
data[].default	boolean	Whether this is a default (non-custom) field
data[].required_for_closure	boolean	Whether the field is required for ticket closure
data[].required_for_agents	boolean	Whether the field is required for agents
data[].required_for_customers	boolean	Whether the field is required for customers
data[].customers_can_edit	boolean	Whether customers can edit this field
data[].displayed_to_customers	boolean	Whether the field is displayed to customers
data[].portal_cc	boolean	Whether CC is enabled in the portal
data[].portal_cc_to	string	CC recipients scope (all or company)
data[].choices	object	Available choices for dropdown fields
data[].created_at	string	Field creation timestamp
data[].updated_at	string	Field last update timestamp