Freshdesk authentication

This page documents the authentication and configuration options for the Freshdesk agent connector.

Authentication

Open source execution

In open source mode, you provide API credentials directly to the connector.

OAuth

This authentication method isn't available for this connector.

Token

credentials fields you need:

Field Name	Type	Required	Description
api_key	str	Yes	Your Freshdesk API key (found in Profile Settings)

Example request:

from airbyte_agent_freshdesk import FreshdeskConnector
from airbyte_agent_freshdesk.models import FreshdeskAuthConfig

connector = FreshdeskConnector(
    auth_config=FreshdeskAuthConfig(
        api_key="<Your Freshdesk API key (found in Profile Settings)>"
    )
)

Hosted execution

In hosted mode, you first create a connector via the Airbyte API (providing your OAuth or Token credentials), then execute operations using either the Python SDK or API. If you need a step-by-step guide, see the hosted execution tutorial.

OAuth

This authentication method isn't available for this connector.

Bring your own OAuth flow

This authentication method isn't available for this connector.

Token

Create a connector with Token credentials.

credentials fields you need:

Field Name	Type	Required	Description
api_key	str	Yes	Your Freshdesk API key (found in Profile Settings)

Example request:

curl -X POST "https://api.airbyte.ai/api/v1/integrations/connectors" \
  -H "Authorization: Bearer <YOUR_BEARER_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_name": "<CUSTOMER_NAME>",
    "connector_type": "Freshdesk",
    "name": "My Freshdesk Connector",
    "credentials": {
      "api_key": "<Your Freshdesk API key (found in Profile Settings)>"
    }
  }'

Execution

After creating the connector, execute operations using either the Python SDK or API. If your Airbyte client can access multiple organizations, include organization_id in AirbyteAuthConfig and X-Organization-Id in raw API calls.

Python SDK

from airbyte_agent_freshdesk import FreshdeskConnector, AirbyteAuthConfig

connector = FreshdeskConnector(
    auth_config=AirbyteAuthConfig(
        customer_name="<your_customer_name>",
        organization_id="<your_organization_id>",  # Optional for multi-org clients
        airbyte_client_id="<your-client-id>",
        airbyte_client_secret="<your-client-secret>"
    )
)

@agent.tool_plain # assumes you're using Pydantic AI
@FreshdeskConnector.tool_utils
async def freshdesk_execute(entity: str, action: str, params: dict | None = None):
    return await connector.execute(entity, action, params or {})

API

curl -X POST 'https://api.airbyte.ai/api/v1/integrations/connectors/<connector_id>/execute' \
  -H 'Authorization: Bearer <YOUR_BEARER_TOKEN>' \
  -H 'X-Organization-Id: <YOUR_ORGANIZATION_ID>' \
  -H 'Content-Type: application/json' \
  -d '{"entity": "<entity>", "action": "<action>", "params": {}}'

Configuration

The Freshdesk connector requires the following configuration variables. These variables are used to construct the base API URL. Pass them via the config parameter when initializing the connector.

Variable	Type	Required	Default	Description
subdomain	string	Yes	your-subdomain	Your Freshdesk subdomain (e.g., "acme" for acme.freshdesk.com)